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A Story of Growth and Innovation
Since its inception, EMA GROUP has been driven by a vision of engineering excellence, customer-focused service, and cutting-edge innovation. From a single company to a dynamic corporate group, our journey has been marked by rapid growth, strategic expansion, and industry leadership in Cyprus' mechanical contracting sector.
In 2015, EMA Mechanical Contractors was founded with a mission to deliver high-quality mechanical installations across Cyprus. From the beginning, the company distinguished itself through expert craftsmanship, advanced engineering, and a commitment to excellence. Within a few years, EMA Mechanical Contractors had secured major projects in:
- ✔ High-rise developments
- ✔ Residential complexes
- ✔ Luxury executive homes
- ✔ Commercial buildings
- ✔ Industrial facilities
Our reputation for reliability and innovation quickly positioned us as a leading force in the mechanical engineering industry.
As our projects expanded in size and complexity, we recognized the critical need for long-term maintenance and after-sales support. To address this, we began developing a customized ticketing system to efficiently manage service requests and ensure seamless communication with clients.
This strategic move underscored our commitment to not just delivering projects, but also maintaining their long-term performance and efficiency.
By 2023, our ticketing system was fully operational, revolutionizing how we handled maintenance, service calls, and customer support. To strengthen this initiative, we launched EMA Customer Care, a dedicated company focused on ensuring the longevity and optimal functionality of all projects completed by EMA Mechanical Contractors.
EMA Customer Care provided:
- 24/7 technical support
- Efficient service request management
- Proactive maintenance solutions
With customer satisfaction and long-term reliability at the core, EMA Customer Care quickly became an essential pillar of the group’s operations.
In 2024, we took another bold step forward. Recognizing the demand for premium mechanical and heating solutions, we launched EMA Trading—a company focused on importing and distributing high-quality, high-tech products to the Cyprus market.
EMA Trading quickly secured exclusive partnerships with top-tier international brands, including: ARISTON GROUP, FERNOX, HEATPEX RODIGAS, FERRO and more
By offering state-of-the-art solutions, we reinforced our commitment to delivering excellence not only in services but also in the products we provide.
With this consolidation, EMA GROUP emerged as a powerful force in the mechanical engineering sector, offering end-to-end solutions from project execution to long-term service and high-quality product supply.
As we continue to evolve, our focus remains on technological advancement, sustainability, and excellence in everything we do.
At EMA GROUP, we don’t just follow industry trends—we set them.
We are excited to announce the launch of CYMEP.Store, our new B2B e-commerce platform, designed exclusively for mechanical, heating, plumbing, and fire protection professionals in Cyprus!
🔗 Visit Now: www.cymep.store
What is CYMEP.Store?
CYMEP.Store is a one-stop online marketplace where businesses can access high-quality mechanical products from top international brands. As part of EMA Trading, this platform is built to provide efficiency, convenience, and seamless procurement for industry professionals, ensuring quick access to premium mechanical solutions.